When the order is placed, the amount is only pre-authorised. The amount will be charged on the date the items are shipped.

Transaction amounts and product prices are always calculated in the local currency of the country shipping the order. Prices always include VAT.

The highest levels of security in the protection of personal and payment data are guaranteed through a secure connection that uses SSL/TLS certificates to protect the information of every user.

In addition, through the European PSD2 system, it will be necessary to confirm your identity to complete the purchase, making your shopping even more secure.

If you used a credit card, carefully check the information you provided: number, type of card selected, and expiry date.

If the payment is refused again, please contact our Customer Service for more detailed assistance.

We accept all major credit and prepaid cards (Visa, MasterCard, Maestro, American Express, Diners, Discover, Electron), as well as PayPal, PayPal Express, Google Pay and Apple Pay.

Additionally, in select countries, the following payment methods are available:

• Klarna (available in Austria, Belgium, Germany, Denmark, Finland, the Netherlands and Sweden)
• Bancontact (available in Belgium)
• Giropay (available in Germany)
• P24 (available in Poland)
• iDEAL (available in the Netherlands)

The CVV (Card Verification Value) code is a security measure against fraud that helps verify the cardholder's identity.

On MasterCard and Visa cards, this code is printed on the back near the area for the signature, and consists of 3 digits. On American Express cards, the code is printed on the front and consists of 4 digits.

Changes can be made before the warehouse has finished processing the order. If you change your mind, we recommend that you contact Customer Care immediately, who will check the status of your order.

However, you can request a return within 14 days of delivery of the order, for any reason. You can find more information in “Returns & Refunds” and “Terms & Conditions”.

The order confirmation email indicates the Tracking Number, a code that allows you to track delivery in real time on the courier's website.

If you have a My Account, you can track delivery directly from the “My Orders” section.

We ship to Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

We cannot deliver to P.O. boxes or poste restante.

We also cannot deliver to the following areas: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French overseas territories, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Islands, San Marino, Vatican City.